At MooMall (moomall.co), we want you to be fully satisfied with your purchase. This Refund & Returns Policy outlines your rights under UK consumer law.
1. Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise your right to cancel, you must inform us within 14 days of delivery by emailing:
You then have an additional 14 days to return the item to us.
2. Return Conditions
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in original packaging
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Proof of purchase is required
We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to inspect it.
3. Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Personalised or custom-made products
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Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed
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Digital products after download or access
4. Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 14 days.
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Refunds will be issued to the original payment method.
5. Return Shipping Costs
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If you cancel within the 14-day cooling-off period, you are responsible for return shipping costs unless the item is faulty.
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If the product is defective or incorrect, we will cover return shipping costs.
6. Faulty or Damaged Goods
If you receive a faulty or damaged product, please contact us within 48 hours of delivery with photos of the issue.
Under UK law, you may be entitled to a repair, replacement, or refund.
7. Contact Information
If you have any questions about returns or refunds, please contact us:
MooMall
📧 support@moomall.co
🌐 https://moomall.co